Refund policy
At The Everyday Co., we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- With any tags (if applicable).
- Accompanied by your proof of purchase or order confirmation.
How to Start a Return
To request a return, please contact us at support@everydaycohome.com.
Once your return request has been reviewed and approved, we'll provide you with detailed return instructions. Please do not return any items without contacting us first, as unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged during shipping, or you received the wrong product, please contact us within 7 days of delivery at support@everydaycohome.com with:
- Your order number
- A description of the issue
- Clear photos of the item and its packaging
We'll review your claim promptly and work to resolve the issue as quickly as possible.
Non-Returnable Items
For hygiene, safety, and product-specific reasons, certain items cannot be returned, including:
- Perishable goods
- Personalized or custom-made products
- Beauty and personal care items
- Hazardous materials or flammable products
- Gift cards
If you're unsure whether your item is eligible for return, please contact us before requesting a return.
Exchanges
We do not offer direct exchanges.
If you'd like a different item, please request a return for your original purchase. Once your return has been approved, you may place a new order for the desired item.
European Union Customers
If your order is delivered to a country within the European Union, you have the right to cancel or return your purchase within 14 days without providing a reason.
Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at support@everydaycohome.com.
Need Help?
If you have any questions about our Return & Refund Policy, please contact us:
The Everyday Co.
Email: support@everydaycohome.com
We aim to respond to all enquiries within 1–2 business days.